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ARORRA Terms and Conditions

Please read these Terms and Conditions carefully before downloading or using the ARORRA application, software, or related services.

Introduction

These Terms and Conditions constitute a legally binding agreement between you and ARORRA.

By creating an account, accessing the Platform, or using our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions and the Privacy Policy. If you do not agree with any part of them, please do not register for, access, or continue using the Platform.

Last updated: 31 July 2026

1. Eligibility for Registration

1.1

If you register on behalf of a company, business, firm, or other organisation, you confirm that:

  • You have been duly authorised by the organisation;
  • You are authorised to submit information on behalf of the organisation; and
  • You are authorised to accept these Terms on behalf of the organisation.

1.2

ARORRA may require you to provide proof of identity, company information, contact details, business information, or other relevant documents to verify your identity and eligibility for registration.

1.3

ARORRA reserves the right, based on its internal review criteria, to approve, reject, defer, or request additional information for any registration application.

2. Agent Registration

2.1

This registration platform is primarily intended for individuals who have been approved as, or wish to apply to become, ARORRA agents.

2.2

When registering, you must provide true, accurate, complete, and up-to-date information, including but not limited to:

  • Name;
  • Mobile phone number;
  • Email address;
  • Username;
  • Registration code;
  • Referral code;
  • Identification information;
  • Company or business information; and
  • Any other information reasonably required by ARORRA.

2.3

Submission of a registration application does not mean that your agent status has been automatically approved.

2.4

Before activating an account, ARORRA may:

  • Verify the information provided by you;
  • Require you to submit additional documents;
  • Require identity verification;
  • Require you to complete training;
  • Require you to accept other agent policies; and
  • Approve, reject, or defer the application.

2.5

You must ensure that all information provided remains accurate and up to date at all times. If any information changes, you must promptly update it or notify ARORRA.

2.6

In principle, each applicant may hold only one agent account unless written approval has been obtained from ARORRA.

3. Account, Password, and Security

3.1

You are responsible for safeguarding your:

  • Username;
  • Password;
  • Verification code;
  • One-time password;
  • Login credentials;
  • Registered device; and
  • Account security information.

3.2

You must not disclose, share or transfer your password, verification code or one-time password to any person.

3.3

Unless you promptly notify ARORRA that your account has been compromised or accessed without authorisation, any activity conducted through your account may be treated as having been carried out by you.

3.4

You must immediately notify ARORRA if you suspect any of the following:

  • Unauthorised access to your account;
  • Disclosure of your password, verification code or OTP;
  • Loss of your mobile phone or registered device;
  • Impersonation or misuse of your identity;
  • Unrecognised transactions in your account;
  • Fraudulent or suspicious activity; or
  • Any security incident.

3.5

ARORRA will not ask you to provide your complete password or complete one-time password by telephone, text message, instant messaging or any other means.

3.6

For security purposes, ARORRA may require you to:

  • Change your password;
  • Reverify your identity;
  • Relink your mobile phone number;
  • Temporarily suspend login access; or
  • Use another verification method.

4. OTP and Mobile Phone Number Verification

4.1

ARORRA may send a one-time password to your registered mobile phone number for the following purposes:

  • Mobile phone number verification;
  • Identity verification;
  • Login verification;
  • Password reset;
  • Transaction confirmation;
  • Account security verification; and
  • Other authorised operations.

4.2

The delivery time of a one-time password may be affected by telecommunications networks, mobile phone settings, signal conditions or third-party service providers.

4.3

You must ensure that the mobile phone number provided:

  • Belongs to you or is lawfully controlled by you;
  • Is capable of receiving text messages;
  • Remains valid; and
  • Is kept up to date.

4.4

If your mobile phone number changes, you must update your account information or contact ARORRA as soon as possible.

4.5

To the extent permitted by law, ARORRA shall not be liable for any loss resulting from your failure to properly safeguard your mobile phone, device, password or OTP.

4.6

ARORRA may limit the number of repeated OTP requests made within a short period to prevent fraud, abuse or excessive system load.

5. Lawful and Authorised Use

5.1

You may use the Platform only for lawful and legitimate agency or business activities authorised by ARORRA.

5.2

You must not:

  • Provide false, misleading or fraudulent information;
  • Impersonate any person, agent, employee or company;
  • Create duplicate, automated or unauthorised accounts;
  • Access another person’s account without permission;
  • Use another person’s identity or contact details;
  • Interfere with the security, functionality or normal operation of the Platform;
  • Circumvent any security or identity verification measures;
  • Upload viruses, malware or harmful code;
  • Use automated scraping tools, bots or hacking tools;
  • Reverse engineer the Platform;
  • Copy, modify or commercially exploit the Platform;
  • Use the ARORRA name, trade marks, logos or content without approval;
  • Make false representations regarding products, prices, income, rewards or business opportunities;
  • Publish false, defamatory, harassing or unlawful content; or
  • Use the Platform for any illegal, deceptive or unauthorised purpose.

5.3

You must not damage, interfere with or attempt to gain unauthorised access to:

  • ARORRA’s systems;
  • Servers;
  • Databases;
  • Networks;
  • Other users’ accounts; or
  • Connected third-party services.

6. Agent Responsibilities

6.1 General Responsibilities

As an ARORRA agent, you agree to:

6.2 Independent Agent Relationship

Unless otherwise agreed in writing between ARORRA and the agent, the relationship between the agent and ARORRA is that of an independent agent or independent business partner and does not constitute:

The agent shall be solely responsible for all expenses, taxes, employee obligations, licences and other operational responsibilities arising from the agent’s business activities.

6.3 Limitations on Agent Authority

Unless expressly authorised in writing by ARORRA in advance, an agent has no authority to:

6.4 Product and Business Representations

Agents may use only product information, promotional materials, prices and business descriptions approved by ARORRA.

Agents must not:

6.5 Management of Customers and Downline Agents

Agents must reasonably manage, assist and follow up with downline agents and customers introduced, referred, recruited or handled by them, including:

An agent must not apply for or recommend that ARORRA grant credit sales, a credit limit or an extended payment period to any person whom the agent knows is unable to meet their payment obligations.

6.6 Debts of Downline Agents and Customers

If any downline agent or customer introduced, referred, recruited, managed, handled or followed up by an agent incurs any amount that becomes due and remains unpaid as a result of purchasing products, collecting goods, using a credit limit, obtaining deferred payment or entering into any other transaction, the agent agrees to assume responsibility for the relevant amount and to actively assist ARORRA in recovering it.

If the relevant downline agent or customer fails to settle the amount within the prescribed period, ARORRA may require the agent to assume and pay all or part of the unpaid amount, including but not limited to:

The agent confirms that the above responsibility is one of the conditions for applying for, accepting and continuing to hold ARORRA agent status. Once the agent registers an account, accepts these Terms, refers or manages a downline agent or customer, submits an order, applies for credit or continues using the ARORRA Platform, the agent is deemed to have acknowledged and agreed to assume the responsibilities set out in this Clause.

An agent’s acknowledgement, undertaking or agreement in relation to such debt may be made and evidenced by any of the following:

6.7 Set-Off Against Commissions and Other Amounts

If an agent is required under these Terms or any other written agreement to pay any amount that has become due, ARORRA may, after giving prior notice and providing the relevant transaction information, set off that amount against any of the following amounts payable to the agent:

If the available amount is insufficient for the set-off, the agent must pay the remaining balance within the period specified by ARORRA.

6.8 Unauthorised Credit Sales or Commitments

If an agent, without ARORRA’s approval, independently offers a customer or downline agent any credit sale, deferred payment, discount, refund guarantee or other payment arrangement, the related risks and responsibilities shall be borne solely by the agent.

ARORRA is not obliged to recognise or fulfil any unauthorised arrangement.

If such conduct causes ARORRA to suffer any loss, claim or complaint, ARORRA may require the agent to indemnify ARORRA.

6.9 Order and Payment Information

An agent must ensure that the following information submitted by the agent is true, accurate and complete:

An agent must not forge, conceal, alter or submit misleading transaction or payment information.

6.10 Personal Data and Confidentiality Obligations

An agent may use personal data relating to customers, downline agents and other persons only for authorised ARORRA business purposes.

An agent must not:

When processing personal data, an agent must comply with ARORRA’s Privacy Policy and applicable personal data protection laws. Malaysia’s Personal Data Protection Act 2010 governs the processing of personal data in commercial transactions.

6.11 Breach and Indemnification Liability

If ARORRA suffers any loss, claim, complaint, fine, cost or reputational damage as a result of any of the following acts or omissions by an agent, the agent shall bear the corresponding liability to the extent permitted by applicable law:

6.12 Measures That May Be Taken by ARORRA

If an agent breaches these Terms, fails to fulfil a payment obligation, or if a downline agent or customer handled, referred, acknowledged or guaranteed by the agent has an overdue debt, ARORRA may, depending on the circumstances, take one or more of the following measures:

The agent confirms that the agent has been informed through these Terms that ARORRA may take the credit information submission measures described above. Once submitted, the relevant information may appear in the credit report of the relevant individual or business and may affect future applications for credit sales, loans, credit limits or other commercial services.

If the relevant debt has been settled, ARORRA will update, withdraw or remove the relevant trade reference information in accordance with the applicable procedures of CTOS or the relevant credit reporting agency.

7. Orders, Prices and Payment

7.1

All product orders, payments, deliveries, returns, promotions, commissions, rewards and rebates may be subject to other policies displayed on the Platform.

7.2

Product prices, stock availability, promotions, commissions, rewards and agent benefits may be adjusted from time to time.

7.3

Product, price or stock information displayed on the Platform may change due to delayed updates, system errors or other reasons.

7.4

An order shall only be considered valid after it has been formally accepted and confirmed by ARORRA and the required payment has been completed.

7.5

ARORRA may reject, cancel, restrict, modify or suspend an order under the following circumstances:

  • An error in the product price;
  • An error in the product information;
  • Insufficient product stock;
  • Suspected fraud;
  • Suspected abuse;
  • Payment failure;
  • Payment reversal;
  • System error;
  • Administrative error;
  • Delivery restrictions;
  • A breach of these Terms.

7.6

If an order is cancelled, the relevant refund shall be processed in accordance with the applicable refund policy and payment method.

7.7

You are responsible for checking the following before submitting an order:

  • Product;
  • Quantity;
  • Price;
  • Delivery address;
  • Contact details;
  • Payment details.

7.8

You may be responsible for any additional costs arising from incorrect or incomplete information provided by you.

8. Commissions, Rewards and Benefits

8.1 Applicable Rules

All commissions, bonuses, rewards, incentives, rebates, points, promotional benefits or other agent benefits shall be subject to the relevant programme rules, policies, sales conditions and campaign terms established or updated by ARORRA from time to time.

8.2 Eligibility for Benefits

An agent’s eligibility to receive the relevant commissions, rewards or other benefits may depend on the following conditions:

8.3 Withholding, Adjustment or Cancellation of Benefits

ARORRA has the right to suspend the payment of, withhold, set off, adjust, reverse or cancel any relevant commissions, bonuses, rewards, rebates, points or other benefits under the following circumstances:

8.4 Set-Off of Outstanding Amounts

Where an agent has any due and unpaid amount, or is responsible for any relevant outstanding amount under Clause 6.6, Clause 6.7 or any other applicable written agreement, ARORRA has the right to set off such amount against any commission, bonus, reward, rebate, refund or other amount payable to the agent.

8.5

If the amount available for set-off is insufficient, the agent shall remain responsible for paying the remaining balance.

8.6

ARORRA may correct any commission, reward or account balance arising from a system, input or calculation error.

8.7

ARORRA does not guarantee that any agent will receive any fixed or minimum amount of:

  • Income;
  • Commission;
  • Bonus;
  • Reward;
  • Sales performance.

An agent’s actual income will depend on the agent’s individual sales performance, market conditions, customer demand and the relevant programme rules.

9. Intellectual Property

9.1

The rights to this Platform and all of its content belong to ARORRA or its licensors, including but not limited to:

  • Company names;
  • Trade names;
  • Logos;
  • Trademarks;
  • Product names;
  • Images and graphics;
  • Product descriptions;
  • Software;
  • Source code;
  • Documents;
  • Training materials;
  • Videos;
  • Advertisements;
  • Page designs;
  • Databases;
  • System functions;
  • Written content;
  • Promotional materials.

9.2

Without ARORRA’s prior written permission, you must not:

  • Copy;
  • Modify;
  • Sell;
  • Rent;
  • Commercially exploit;
  • Redesign;
  • Imitate;
  • Remove any copyright or trademark notice;
  • Create derivative works.

9.3

You must not register or use any of the following that is identical or confusingly similar to ARORRA’s name, logo or trademark:

  • Company name;
  • Domain name;
  • Social media account;
  • Trade name;
  • Application;
  • Advertising page.

10. Third-Party Services

10.1

The Platform may use or link to third-party services, including:

  • Payment service providers;
  • Banks;
  • SMS and OTP service providers;
  • Email service providers;
  • Cloud and hosting service providers;
  • Analytics tools;
  • Map services;
  • Logistics and delivery service providers;
  • Social media platforms;
  • Identity verification service providers.

10.2

Unless otherwise required by law, ARORRA shall not be responsible for the following matters relating to independent third-party services:

  • Availability;
  • Security;
  • Content;
  • Accuracy;
  • Data processing;
  • Service interruptions;
  • Acts or conduct of third parties.

11. Account Suspension and Termination

11.1

ARORRA may restrict, suspend, deactivate or terminate your account under the following circumstances:

  • The information provided by you is false, incomplete or cannot be verified;
  • You breach these Terms;
  • You breach any other ARORRA policy;
  • Fraudulent, illegal, abusive or suspicious activity is detected;
  • Your conduct may cause harm to ARORRA;
  • Your conduct may cause harm to customers or other agents;
  • You misuse registration codes, commissions, promotions or rewards;
  • You fail to meet the eligibility requirements for agents;
  • Your account has remained inactive for an extended period;
  • The account must be suspended for legal, security, technical or operational reasons.

11.2

ARORRA may, where reasonably necessary, require you to provide an explanation, submit documents or complete re-verification.

11.3

You may apply to close your account by contacting ARORRA.

11.4

After your account is closed or terminated, you may no longer be able to access:

  • Account information;
  • Order records;
  • Commission information;
  • Rewards;
  • Platform functions;
  • Agent-exclusive content.

11.5

The closure or termination of an account shall not release you from any of the following arising before the date of closure or termination:

  • Outstanding amounts;
  • Liabilities;
  • Losses;
  • Liability for breach;
  • Indemnification obligations;
  • Other obligations.

11.6

Where required for legal, audit, tax, dispute-resolution or fraud-prevention purposes, ARORRA may continue to retain certain information after the account has been closed.

12. Platform Availability

12.1

ARORRA will use reasonable efforts to ensure the proper operation of the Platform but does not guarantee that the Platform will:

  • Always operate without interruption;
  • Be completely free from errors;
  • Always be secure;
  • Have all functions available at all times;
  • Contain information that is absolutely accurate;
  • Be compatible with all devices.

12.2

The Platform may be temporarily unavailable due to:

  • System maintenance;
  • System updates;
  • Network interruptions;
  • Equipment failure;
  • Interruptions to third-party services;
  • Cyberattacks;
  • Power outages;
  • Natural disasters;
  • Government restrictions;
  • Force majeure events;
  • Other circumstances beyond ARORRA’s reasonable control.

12.3

ARORRA may, where reasonably necessary:

  • Modify functions;
  • Suspend functions;
  • Replace functions;
  • Restrict access;
  • Discontinue part or all of the services.

12.4

ARORRA may require users to install the latest version of the application in order to continue using certain functions.

13. Disclaimer

13.1

The information provided on the Platform is primarily intended for general business and operational purposes.

13.2

ARORRA does not guarantee that:

  • The Platform will operate without interruption;
  • All errors will be corrected immediately;
  • The Platform will be completely free from viruses or harmful components;
  • All agent applications will be approved;
  • Agents will be able to earn any specific level of income;
  • All promotions or rewards will remain valid permanently;
  • All products will always be in stock;
  • All third-party services will always operate normally.

13.3

Any sales forecasts, reward examples or income illustrations provided on the Platform are for reference only and do not constitute a guarantee of income.

14. Limitation of Liability

14.1

To the maximum extent permitted by law, ARORRA shall not be liable for any indirect, incidental, special, punitive or consequential loss, including:

  • Loss of profits;
  • Loss of business opportunities;
  • Loss of reputation;
  • Loss of data;
  • Loss of anticipated income;
  • Loss of anticipated savings;
  • Loss of customers;
  • Business interruptions;
  • Third-party claims.

14.2

To the extent permitted by law, ARORRA shall not be liable for any loss arising from:

  • Failure of a user’s device;
  • Network interruptions;
  • Disclosure of an OTP;
  • Improper management of a user’s password;
  • Incorrect information provided by a user;
  • Interruptions to third-party services;
  • Unauthorised use of an account;
  • Force majeure events.

14.3

Nothing in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited.

15. Indemnity

You agree to indemnify ARORRA, its directors, employees, affiliates and service providers against any reasonable loss, claim, liability, fine, damage or expense arising from:

16. Personal Data

16.1

ARORRA’s collection, use, disclosure, storage and protection of personal data shall be governed by the Privacy Policy set out below.

16.2

By registering an account, you acknowledge that your personal data may be used for:

  • Registration;
  • Identity verification;
  • Account management;
  • Order processing;
  • Business operations;
  • Security management;
  • Fraud prevention;
  • Customer support;
  • Commission and reward management;
  • Other purposes set out in this Privacy Policy.

16.3

You shall ensure that the personal data provided to ARORRA is true, accurate and lawfully obtained.

17. Amendments to the Terms

17.1

ARORRA may amend these Terms from time to time to reflect:

  • Changes in law;
  • Regulatory requirements;
  • System updates;
  • Changes in business processes;
  • Changes in services;
  • Security requirements.

17.2

The latest version will be published on the Platform together with its effective date.

17.3

Your continued use of the Platform after the revised Terms take effect shall constitute your acceptance of the revised Terms.

17.4

If you do not agree to the revised Terms, you should stop using the Platform and apply to close your account.

18. Notices and Communications

18.1

ARORRA may send notices to you through the following methods:

  • Application notifications;
  • SMS;
  • Email;
  • Telephone;
  • Platform messages;
  • Instant messaging;
  • Other reasonable electronic means.

18.2

You are responsible for ensuring that the contact details in your account are accurate and valid.

18.3

Notices sent to your registered contact details may be deemed to have been duly delivered, unless otherwise required by law.

19. Force Majeure

Where any delay or failure to perform an obligation is caused by an event beyond ARORRA’s reasonable control, ARORRA shall not be liable to the extent permitted by law, including:

20. Severability

If any part of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain valid.

The invalid provision shall be modified to the minimum extent necessary, insofar as permitted by law, to give effect as closely as possible to its original purpose.

21. No Waiver

ARORRA’s failure to immediately enforce any right under these Terms shall not constitute a waiver of that right.

Any waiver shall only be effective if confirmed by ARORRA in writing.

22. Assignment

You may not assign, sell or transfer your account, rights or obligations without ARORRA’s written consent.

ARORRA may assign its rights and obligations under these Terms in connection with a business restructuring, merger, sale, transfer or where otherwise permitted by law.

23. Entire Agreement

These Terms, the Privacy Policy and any other applicable policies displayed on the Platform constitute the entire agreement between you and ARORRA regarding the use of the Platform.

If there is any conflict between another policy and these Terms, the conflict shall be interpreted according to the scope of application and the latest version of the relevant policy.

24. Governing Law and Disputes

24.1

In the event of a dispute, both parties shall first attempt to resolve the dispute through good faith negotiations.

24.2

If the dispute cannot be resolved through negotiation, it shall be submitted to the courts of competent jurisdiction in Malaysia, unless otherwise required by applicable law.

25. Enquiries and Contact

If you have any questions or require assistance regarding this application, the related services, your account, or any transaction or account adjustment, please contact our customer service through the following methods: