Privacy Policy

1. Who we are

Arorra is a multi-merchant ecommerce platform that allows merchants to operate themed store pages and allows customers to browse products, place orders, and manage purchases.

Last updated: 20 July 2026

2. Information we collect

Depending on how you use Arorra, we may collect:

• Account information — such as phone number, password (stored securely), name, and profile details you provide.
• Order and transaction information — such as products ordered, delivery or pickup details, addresses, payment-related records, and order history.
• Device and app information — such as device type, operating system, app version, and push notification tokens (for example FCM / APNs tokens).
• Location information — when you allow location access, for example to help set delivery addresses.
• Photos / camera content — only when you choose to take or upload images, such as a bank slip for payment proof, or photos required for a return / refund request.
• Support communications — messages you send us by email or other support channels.

3. How we use your information

We use your information to:

• Create and manage your account
• Process orders, deliveries, payments, and related customer service
• Show merchant stores, products, and personalized app content
• Send push notifications about orders, promotions, or important updates (if enabled)
• Improve app performance, security, and customer experience
• Comply with legal or regulatory requirements

4. Permissions we may request

• Notifications — to send order and promotional alerts
• Location — to help with delivery address setup
• Camera / Photo Library — when you upload a bank slip for payment proof or photos for a return / refund request

You can control these permissions in your device settings. Some features may not work fully if a permission is disabled.

5. Sharing of information

We may share information with:

• Merchants on the platform, as needed to fulfill your orders
• Service providers that help us operate the app (for example hosting, push notification services such as Apple / Google Firebase, and payment-related services)
• Authorities when required by law

We do not sell your personal information.

6. Data retention

We keep your information for as long as needed to provide the service, fulfill orders, resolve disputes, and meet legal or accounting requirements. When information is no longer needed, we delete or anonymize it where reasonably possible.

7. Data security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s privacy

Arorra is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.

9. Your choices and rights

Depending on applicable law, you may request to:

• Access the personal data we hold about you
• Correct inaccurate information
• Delete your account or certain data
• Withdraw consent for optional permissions (such as notifications or location)

To make a request, contact us through the Support page or email listed below.

10. Third-party services

Our app may use third-party services such as Apple Push Notification service, Google Firebase Cloud Messaging, maps / geolocation providers, and payment providers. These services process data according to their own privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of Arorra after changes means you accept the updated policy.

12. Contact us

If you have questions about this Privacy Policy or your data, contact us by email from our Support page.

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